Privacy Policy

We are happy that you have chosen to visit our website and that you are interested in our work and products. We understand you are entrusting your data to us and that this is a big responsibility. At Enaf Coffee, your privacy is very important to us. Our Privacy Policy is compliant with the Data Protection and Privacy Policy of the Republic of Uganda and all relevant laws. We protect your data according to the legal requirements.

This Privacy Policy applies only to the website of Enaf Coffee. It covers how we collect, use, disclose, transfer, and store information we receive from users of the site. This Privacy Policy does not apply to third parties that have separate privacy policies that do not incorporate this Privacy Policy. Despite thorough content control we cannot accept any liability for third party links, as we have not caused nor are we responsible for the transmitting of this information, and we have not chosen nor changed the content transmitted. By visiting the Enaf Coffeeo our Website, you are accepting the practices described in this privacy policy. We use your Personal Information only for providing what? and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Personal Data That We Collect and Store As You Use Our Website, As Well As Type and Purpose

a) When you visit the website

Whenever a visitor accesses our website, the internet browser on their device (computer, laptop, tablet, smart phone, etc.) will automatically transmit information to our website server. We temporarily store this information in our database. We collect the following data without you having to do anything and retain them it instead of them!? until they are deleted automatically:

1. IP-address of the requesting data processor, device ID or individual unique device identifiers and device type,
2. Name of requested file and amount of data transmitted, as well as date and time of request,
3. Notice on success of request,
4. Requesting domain
5. Type of Internet-Browser and possibly operating system of your device, as well as name of your access provider,
6. Your browser history and your standard weblog information,
7. Location information, including location information of your device. Please note that on most mobile devices you can use individual settings for location information or even completely deactivate location information.

We process your information for our legitimate interests while applying appropriate safeguards that protect your privacy for the following purposes:

1. To process and deliver orders
2. To process payments and communicate with you about your orders, products, and promotional offers.
3. To keep and update our database.
4. To ensure a smooth connection and comfortable use of our website in a bid to propose a unique and targeted navigation of our website.
5. To monitor and improve system security and stability, as well as for other administrative purposes.
6. To prevent and detect fraud and abuse on our website.
7. User data may be shared with Enaf Coffee providers to improve on order processing and customer service.
8. It may also be used both for marketing research purposes and customer relation management.
9. In no case will we use the collected information to draw conclusions regarding your person.

b) When you use our contact forms

For questions of any kind, we offer you the possibility to get in touch with us through the contact forms provided on our website. The minimum information required is: name, e-mail address, message, so we know who is asking the question and to be able to answer correctly. More information can be provided voluntarily.

The personal information we collect for you to be able to use the contact forms is deleted automatically once we have answered your request. We also use Live chat to talk to people who access our website. Please be informed that live chat has its terms and conditions to which a person is supposed to freely consent to. By accepting their terms and conditions, you automatically concur with their policies.

c) When you conclude a contract with us

Upon conclusion of your contract with us on our website, we request the following personal information: Information for your personal identification, like name and e-mail address further personal information we are legally required or entitled to collect and process, and which we need to authenticate and identify you or to verify the information collected by us. Said information is processed for the proper execution of the contract. The retention period is limited to the purpose of the contract and, if applicable, to legally and contractually required retention obligations.

d) When you use payment providers

Our payment provider is Xente and DPO. We only avail information that is relevant for duly executing the contract. For payments of contracts that involve a fee, we are cooperating with payment providers. We forward your payment information for the handling of payments – limited to the purpose of payment – to the payment provider in question, insofar as this is necessary for the handling of payments.

e) When you register for our newsletter

If you have expressly given your consent we will use your e-mail address to send you our regular newsletter. You can unsubscribe as and when you deem it necessary.

2. Sharing Your Personal Data

We will not share your personal data with third parties for any other purpose than stated below. We will only share your personal data with third parties, if:

1. You have expressly given your consent
2. It is necessary for the proper execution of a contract as the law may require
3. Sharing the information is necessary for the assertion, the exercise or defense of legal rights, and if there is no reason to suppose that you have an overriding interest warranting protection for your data not to be shared.
4. In these cases the data shared is limited to the absolute minimum. Our Privacy Policy is compliant with the current data protection regulations.

3. Data Subject Rights

On request, we will be happy to provide information whether and which personal information we have on record for you and about the purpose for which we are processing your information, the categories of personal information, the categories of recipients who have received or will receive your information, the intended retention period, your right to correct, delete, restrict or object the use of your information, the right to legal remedy, the source of your information, if it was not collected by us, and an automated decision making process including profiling. Additionally, you have the right to correct personal data that may have been stored incorrectly or to complete personal data that may have been stored incompletely. You also have the right to demand a limited processing of your information, provided the legal requirements are met.

You have the right to receive the personal information collected about you in a structured, commonly used, machine-readable format or to demand transmission to another controller. Furthermore, you have the “Right to be forgotten”, i.e. you can demand that we delete your personal information, provided the legal requirements are met. You have the right to revoke your consent at any time. This means we will not be able to process your data any longer like we used to when you consented. Furthermore, you have the right to object to the processing of your personal data at any time, provided there is a legal right to object. In case of an effective retraction of that consent, we will also automatically delete your personal information. If you would like to exercise your right to object or retract, it is sufficient to write an e-mail to:[email protected]

4. Retention Period

We retain the data we collect for as long as it is necessary for the proper execution of the contract or you do not use your right to delete your data or your right to transfer the data to a different controller.

5. Cookies

Our website uses cookies. A cookie is a small piece of text sent to your browser by a website that you visit which is stored on your device. It helps the website to remember information about your visit, like your preferred language and other settings. That can make your next visit easier and the site more useful to you. Cookies play an important role. Without them, using the web would be a much more frustrating experience. The cookie stores information connected to your device. However, this does not mean it reveals your identity to us.

In order to optimize the user experience on our website, we use session cookies that are stored on your device for a certain amount of time. If you visit our website again to make use of our services, the website recognizes automatically that you are a returning visitor and remembers your previous settings, so you do not have to enter them again. And we also use cookies to get statistical information on the use of our website, to evaluate it and to optimize our services. These cookies enable us to recognize returning visitors. After a certain period of time, these cookies are deleted automatically. This processed data provided by cookies is necessary for the protection of our legitimate interests as well as the interests of third parties. Most browsers will accept cookies automatically. If you do not wish us to recognize information about your computer or device, please adjust the settings of your internet browser to delete all cookies from your hard drive, to block cookies or to warn you prior to saving a cookie. To find out how to delete or block cookies, please refer to the help or support area of your internet browser. There you will find information on how to search for files or directories where the cookies are saved. Please take note that a complete deactivation of all cookies may prevent you from full use of our website.

6. Online Marketing / Analysis Tools

We use our tracking and measurement components to provide a customer-oriented design and continued optimization of our website. We are also using our tracking and measurement components for a statistical analysis of the use of our website and to evaluate and optimize our internet presence. These interests are considered legitimate in the sense of the regulations mentioned above.

7. Data Security

We are working hard to implement all necessary technical and organizational security measures to store your personal data in such a way so that neither third parties nor the public will be able to access them. If you should want to contact us via e-mail, we do point out that this means of communication cannot guarantee the complete confidentiality of the information transmitted.

8. Changes to this Privacy Policy

This Privacy Policy is the current version (as in November 2021). Due to the continuous development of our website and services or due to a change in legal requirements, it may be necessary to change this Privacy Policy from time to time. The current version can be found and printed at www.enafcoffee.com We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

In case of any material changes to this Privacy Policy, you will be notified either through the email address you have provided us, or by placing a prominent notice on our website.